0333 323 1736
07307 678537
enquiries@phoenixsecuretransport.co.uk

Specialist Secure
Transport Services Choose trusted, professional mental health transport services across Northamptonshire and beyond Reliable Transport for
Healthcare & Care Providers Supporting care homes and healthcare providers with safe transport for one-off, recurring and ongoing requirements. Trusted Non-Emergency
Transport Pre-booked transport for healthcare appointments, hospital discharges and other journeys requiring additional care and support.

Non-Emergency
Patient Transport

Our Non-Emergency Patient Transport service provides safe, reliable transportation for individuals who require medical attention or assistance but are not in immediate danger. This service includes scheduled transport to appointments, hospital discharges, and specialised care, ensuring comfort and safety.

Secure
Transport

At Phoenix Secure Transport, we ensure the safe, respectful, and reliable movement of individuals requiring specialist support. Whether it’s patients under mental health care, individuals in crisis, or those under legal orders, our trained staff and purpose-adapted vehicles guarantee safety, dignity, and professionalism throughout every journey. We operate with discretion, compassion, and a commitment to safeguarding the well-being of every person we transport.

Healthcare
Providers

Phoenix Secure Transport works with care homes, hospitals, clinics and other healthcare providers to arrange safe, reliable transport for patients and service users. We can support one-off journeys, regular appointments and ongoing transport requirements across both Non-Emergency Patient Transport and Secure & Mental Health Transport, with every journey carefully assessed before it is confirmed.

Reliable Mental Health Transportation

At Phoenix Secure Transport, we provide safe, dignified and professional transport for people with a range of care and support needs.

Staff receive role-specific training in areas including de-escalation, first aid, safeguarding and mental health support.

Our Non-Emergency Patient Transport service supports suitable passengers attending healthcare appointments, rehabilitation, diagnostic imaging and planned hospital discharges. Wheelchair-accessible transport and assistance with mobility needs are available following an individual assessment.

We also work directly with care homes, hospitals, clinics and other healthcare providers to arrange one-off, recurring and ongoing transport. Every journey is assessed before confirmation and is subject to suitable staff and vehicle availability.

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Urgent / Out-Of Hours Transport Enquiries: 07307 678537

Reducing Patient Wait Times

Our secure transport services help prevent delays, ensuring patients reach facilities without unnecessary waits.

Improving Performance

Maintaining high standards of care, reducing waiting lists and improving overall performance outcomes.

Compassion At Every Step

Providing empathetic support to patients, ensuring comfort and dignity throughout their journey.

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Patient Welfare

Our top priority is patient welfare. Our staff are trained to treat individuals with respect and dignity.

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Trained, Trusted Teams

Our team is highly experienced in de-escalation techniques and mental health support.

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Local & National Coverage

Our transport services support local and out-of-area mental health facilities and institutions.

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Accessible Transport

Phoenix provides accessible transport for passengers with a range of needs. We discuss any access requirements and check that a suitable vehicle is offered

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Risk Assessment

We complete a comprehensive risk assessment for every secure transfer we undertake.

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Compassion At Every Step

Empathetic support to patients, ensuring comfort and dignity throughout their journey.

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Our Approach

Our methods align with our total commitment to lawful and compassionate treatment, making us your trusted partner in mental health transportation.

Our Patient Transport Vehicles Are Equipped With...​

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Wheelchair-Accessible Patient Transport

Phoenix provides wheelchair-accessible transport. We review each passenger’s mobility, and access requirements before confirming suitable vehicle availability.

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IPC Supplies

Infection prevention and control supplies, including sanitizers, disinfectants, and wipes, maintain a sterile environment within the patient transport vehicle, ensuring strict hygiene standards.

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Blankets & Pillows

Soft blankets and supportive pillows provide additional warmth and comfort to patients during transport, helping to reduce stress and ensure a comfortable journey.

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Communication Devices

Advanced communication devices keep the crew in continuous contact with dispatch and healthcare providers throughout the secure transport process.

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PPE Supplies

Personal protective equipment (PPE) like masks, gloves, and gowns ensures the safety of patients and staff by preventing contamination and the spread of infectious diseases.

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GPS Tracking

Real-time GPS tracking enables the monitoring of location, ensuring efficient routing, enhanced safety, and transparency during the secure transport of patients.

Who uses Phoenix Secure Transport services?

Approved Mental Health Professionals (AMHPs), healthcare providers, social services, and families rely on our services for the secure transport of individuals with mental health conditions.

What types of vehicles do you use?

Our transport is designed to ensure the safety and comfort of patients during transport. Each vehicle equipped with the latest security and medical equipment to handle a variety of situations.

Are your staff trained to handle mental health patients?

Yes, all of our staff are fully trained in mental health support, de-escalation techniques, first aid, and patient safety. Our team is committed to providing compassionate care for every patient during their transport.

How can I book secure transport for a patient?

You can book our services by calling 07307 678537 or emailing enquiries@phoenixsecuretransport.co.uk. Our team will discuss your requirements and arrange transport based on your needs.

What areas do you cover?

We provide secure transport services across the UK, with a focus on Northants and The Midlands. Please contact us to confirm if we cover your specific area.

Are you compliant with relevant regulations?

Yes, we comply with all relevant healthcare, safety, and legal regulations for patient transport, including those outlined in the Mental Health Act. Our services are also aligned with the guidelines provided by NHS and other professional bodies.

What happens if a patient becomes agitated during transport?

Our staff are trained in de-escalation techniques and will work with the patient to manage any difficult situations calmly and professionally. We prioritise the safety of both the patient and our team at all times.

Can I get a quote for secure transport services?

Of course! You can request a quote by using the contact form below. We will discuss your requirements and provide an estimate for the transport service needed.

Our customers…

Our services are used by Approved Mental Health Professionals (AMHPs), healthcare providers, social services, and families who require compassionate non-emergency transport for their loved ones or patients.

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Staff, vehicles and equipment

Phoenix Secure Transport meets relevant operator and vehicle requirements, with commercial insurance, staff screening and role-specific training. Supporting documentation is available to commissioning organisations on request.

Trusted by Those Who Rely on Us

Read what passengers, families and healthcare professionals say about our safe, respectful and dependable transport service.

“Phoenix Secure Transport supported us with a recent patient transfer, and everything went smoothly. We were pleased with the service and the successful completion of the journey.”
Transport Supervisor
Estates & Facilities, Northampton
“Phoenix Secure Transport provided an excellent service during a patient transfer to Leicester Royal Infirmary. The team were professional, attentive and communicated clearly throughout the journey. Safety was maintained at every stage, with a smooth and secure handover at the destination. The service gave us confidence and peace of mind.”
Deputy Clinical Leader
Earls Barton
“The staff were friendly and respectful. They explained what was happening and helped me feel comfortable throughout the journey.”
Service User
Northampton
“From the first conversation, I felt that the team listened to our concerns. They understood that my child needed extra reassurance and approached everything calmly.”
Parent
Wellingborough
“Phoenix made the whole transport process easy for our team. They listened carefully to the resident’s needs and approached the journey with patience and professionalism.”
Registered Care Home Manager
Daventry
“A professional and dependable service. The booking was handled efficiently, and the transport itself went smoothly.”
Hospital Transport Coordinator
Kettering
“The team were professional but also very approachable. It was clear that they understood the importance of treating the person with dignity.”
Family Member
Northampton

Request a quote or book transport​

Our team is here to help

Speak to us about your requirements and we’ll provide a quotation tailored to your needs 




    Our patient transport services cover Northamptonshire and the wider Midlands, with long-distance and nationwide journeys available by prior arrangement.