0333 323 1736
07307 678537
enquiries@phoenixsecuretransport.co.uk
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Non Emergency Transport

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Safe, Reliable Transport for Planned Healthcare Appointments

Phoenix Secure Transport provides pre-booked non-emergency patient transport for suitable passengers travelling to hospitals, clinics and healthcare appointments.

Based in Northampton, we primarily support individuals, families, care homes and healthcare providers across Northamptonshire. Longer-distance journeys can also be arranged.

Our service is designed to make attending an appointment feel more manageable. From your first enquiry through to your arrival, you can expect clear communication, respectful support and a professional team that puts your comfort, safety and dignity first.

Phoenix Secure Transport team in navy-5
Phoenix Van

Non-Emergency Patient Transport in Northamptonshire

Getting to a medical appointment is not always straightforward. Public transport may be unsuitable, family members may not be available, and a standard taxi may not provide the space, accessibility or reassurance a passenger needs.

Phoenix provides a dependable alternative for suitable ambulatory passengers, those who can walk independently, or people who require wheelchair-accessible transport.

Every booking is planned in advance, giving you the reassurance that your collection, destination, appointment time and mobility needs have all been considered.

What Appointments Do We Provide Transport For?

Our non-emergency patient transport service can be arranged for a wide range of planned healthcare journeys.

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Hospital & Outpatient

We provide pre-booked transport to and from NHS hospitals, outpatient departments and specialist healthcare facilities. Single and return journeys can be discussed with our team.

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Physiotherapy & Rehabilitation

Regular attendance can be an important part of recovery. We provide pre-arranged transport for physiotherapy and rehabilitation including recurring journeys for multiple appointments.

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MRI, CT, X-ray & Ultrasound

Diagnostic appointments often have fixed arrival times and may take place at a hospital, diagnostic centre or private clinic. We can arrange reliable transport for planned medical investigations.

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Pre-booked Healthcare Appointments

We can also provide transport for medical assessments, follow-up consultations, treatment sessions and other pre-booked healthcare appointments. Contact our team if you are unsure if your journey is suitable.

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Private Hospitals & Clinics

Phoenix provides patient transport to private hospitals and specialist clinics across Northamptonshire. Longer-distance transport can be arranged for appointments outside the Midlands.

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Hospital Discharges

Suitable hospital discharge transport can be arranged in advance for passengers who do not require an emergency ambulance or urgent clinical intervention during the journey to their home or care home.

What Can You Expect From Our Non-Emergency Patient Transport?

Safety at every stage

Every journey is planned around the passenger, their mobility and the practical details of the collection and destination. Our team takes a careful, considered approach from the moment the booking is made.

Dignity and respect

We recognise that some passengers may feel anxious about travelling to a healthcare appointment. Our staff are calm, approachable and respectful, giving each person the time and reassurance they need.

Reliable, pre-booked journeys

Appointment times matter. We plan collections carefully and ask for all relevant information in advance, helping the journey run smoothly and reducing unnecessary stress.

Professional support

Phoenix team members understand the importance of appropriate conduct, discretion and patient welfare. Passengers are treated professionally and compassionately throughout their journey.

Clear communication

Good communication helps everyone feel prepared. We confirm the important journey details when you book and encourage passengers, families and care providers to tell us about any mobility or access requirements in advance.

Clinical Limitations

Phoenix Secure Transport is not an emergency or clinician-led ambulance service. Limited monitoring may be suitable following assessment, but continuous or advanced clinical monitoring normally requires a clinician-led ambulance.

Urgent / Out-Of Hours Transport Enquiries: 07307 678537
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Wheelchair-accessible Patient Transport

Our Non-Emergency Patient Transport service may be suitable for people who walk independently, need assistance with walking or use a manual, folding or powered wheelchair. Passengers can also travel with a carer or relative. We can provide door-to-door assistance, help entering and leaving the vehicle, wheelchair securing, support inside healthcare facilities, waiting during appointments and assistance with mobility aids.

Every journey requires an individual assessment before transport can be confirmed. For wheelchair journeys, we will discuss the wheelchair type, mobility needs, required support and any access restrictions.

Request A Quote

Transport from care home

Is This Service Suitable For Me?

Phoenix’s non-emergency patient transport service is intended for planned journeys where the passenger does not require an emergency response. It may be suitable if you:

  • Have a confirmed healthcare appointment
  • Can arrange your journey in advance
  • Can travel safely without emergency treatment
  • Would benefit from a professional patient transport service
  • Use a wheelchair or mobility aid
  • Need transport for a pre-arranged hospital discharge
  • Require regular transport for ongoing health appointments
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Staff, vehicles and equipment

Phoenix Secure Transport maintains appropriate operator and vehicle requirements, commercial insurance, staff screening and role-specific training. Our staff undertake safeguarding, first aid, infection-control, mobility and passenger-safety training appropriate to their responsibilities. Supporting documentation is available to commissioning organisations on request.

Trusted by Those Who Rely on Us

Read what passengers, families and healthcare professionals say about our safe, respectful and dependable transport service.

“Phoenix Secure Transport supported us with a recent patient transfer, and everything went smoothly. We were pleased with the service and the successful completion of the journey.”
Transport Supervisor
Estates & Facilities, Northampton
“Phoenix Secure Transport provided an excellent service during a patient transfer to Leicester Royal Infirmary. The team were professional, attentive and communicated clearly throughout the journey. Safety was maintained at every stage, with a smooth and secure handover at the destination. The service gave us confidence and peace of mind.”
Deputy Clinical Leader
Earls Barton
“The staff were friendly and respectful. They explained what was happening and helped me feel comfortable throughout the journey.”
Service User
Northampton
“From the first conversation, I felt that the team listened to our concerns. They understood that my child needed extra reassurance and approached everything calmly.”
Parent
Wellingborough
“Phoenix made the whole transport process easy for our team. They listened carefully to the resident’s needs and approached the journey with patience and professionalism.”
Registered Care Home Manager
Daventry
“A professional and dependable service. The booking was handled efficiently, and the transport itself went smoothly.”
Hospital Transport Coordinator
Kettering
“The team were professional but also very approachable. It was clear that they understood the importance of treating the person with dignity.”
Family Member
Northampton
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Hospital Discharge Transport

We provide planned and, where available, same-day hospital discharge transport for medically stable passengers. The hospital or discharging organisation must confirm that the passenger is medically fit for discharge and provide the relevant mobility, health, transport and handover information.

All discharge journeys require an assessment and are subject to staff and vehicle availability. Where necessary, a responsible person or care service must be available to receive the passenger. Urgent and out-of-hours discharge requests may be considered by prior arrangement.

We provide Non-Emergency Patient Transport throughout Northamptonshire, including Northampton, Kettering, Corby, Wellingborough, Rushden, Daventry, Towcester, Brackley and the surrounding towns, villages and rural communities. We also cover the wider Midlands. Long-distance and nationwide journeys are available by prior arrangement, subject to assessment and availability.

Request a quote or book transport​

Our team is here to help

Speak to us about your requirements and we’ll provide a quotation tailored to your needs 




    Phoenix Non-Emergency Patient Transport is a pre-booked service and does not provide an emergency response. If someone is seriously ill, injured or in immediate danger, call 999. For urgent medical advice where there is no immediate danger, contact NHS 111.